FAQ

Pagina nueva 1
 
   
 
 
   
 
Ordering and Existing Orders

How Do I Place an Order?
Is Your site secure?
What's The Status of My Order?
What Payment Methods do you Accept?
How can I Make Changes to My Order?
My Email to rhetoriclife.com has not received a response, What gives?

 

Quality and Sizing Info

What Type of Shirts do You Use?
How are your Tees Sized Compared to others?
Will the Shirts Shrink after I Wash Them?
Who designs the graphics?

 

Shipping Rates and Info

What Shipping Methods do you Offer?
How Much Will Shipping Cost Me?
Can I Track My Shipment?
Why Did I Have To Pay a Customs Fee When I Picked up my Order?
If I choose Express US shipping, when will I get my order?
Do You Guarantee Shipping delivery times?

  Sales/ Vendor /Wholesale Info

What's the Best Way to Keep Updated With Deals at Rhetorictshirts.com?
I Own a Shop and Would Like to Become a Vendor for Rhetoric T Shirts?
Who Do I Contact for Press, Partnerships, or Other Such Inquiries?

 

Legal Stuff

Where is Your Return Policy?
What's your Return Policy Like?
My Order Was Defective or Incorrect. What Do I Do Now?
Is www.Rhetorictshirts.com a Secure Site?
Where is Your Privacy Policy?

 

Returns and Exchanges

What's Your Return policy Like?
What Should I Do If I Don't Have the Origional Invoice?
My Order was Defective or Incorrect, What Do I Do Now?
I Sent in a Return and Haven't Heard Anything Back Yet. How Long Does It Take?
I received My Tee Shirts as a Gift, How Do I Make an Exchange?

   
  How Do I Place an Order?
It's easier than walking...
  • Browse through the site and find the items you want to add to your cart.
  • Open the Tee-Specific page by hovering the image with your mouse. Inside you will find the details, check the size chart, select the size of the item, click "Add to cart."
  • After this "proceed to check out" or select "Continue Shopping".
  • You may also begin the checkout process by clicking on the Shopping Cart image in the upper right corner of the site. From there you will go through three more steps: Shipping & Billing, Order Review, and Confirmation. You will then receive a confirmation email, followed by an email letting you know when your order has been shipped.

go up

  Is Your Site Secure?

Yes, for your protection, Rhetoric does not keep your credit card information. We do not share customer information with third parties. You can view a full explanation in our Privacy Policy if you wish. Our site implements full SSL protection for the duration of our checkout process.

go up

  What's The Status of My Order?

You will receive an email confirmation immediately following your order. It will take us 1-2 business days to process your order. Once your order has been shipped from our warehouse, you will receive another email which will provide a tracking number from the US Postal Service. Unfortunately the USPS does not provide real-time tracking yet, so the tracking number you receive is only good for two things:

  • Confirmation when your order was shipped
  • Confirmation of when your package was marked delivered

You can expect orders within the US to be delivered within 2-3 business days from the date it was shipped (unless you upgraded to 1-2 Day Express Shipping), and International orders may take from 1-6 weeks to be delivered depending on country and customs, bummer we love international sales.

We cannot guarantee USPS delivery times.

go up

  What Payment Methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Pay Pal & Bank transfer.

go up

  How can I Make Changes to My Order?

You may only make changes to your order if your request is received by us before your order is processed. We may or may not be able to make your requested change(s) to your order, depending on demand. Once your order has been processed and/or shipped from Rhetoric, we cannot grant change requests. You may simply hit reply from your confirmation email to submit your request.

go up

  My email to rhetoriclife.com has not received a response, What gives?

Please allow 1-2 working days for us to get back to you. This means if you email us on a Friday, you may not hear back from us until Monday or Tuesday.

We typically work Monday-Friday, with the exception of Holidays. If you emailed us an still haven't heard back, please send us another email or call our warehouse phone number on our Contact Us page to speak with Rhetoric directly.

go up

  What Type of Shirts do You Use?

Is that a trick question? We custom make every item we sell to ensure Quality, we do not use or condone generic tee shirt blanks. Our shape is derived from the more modern "American" style cut with adjustments that reinforce, enhance durability, and lengthen the life of the shirt.

All of our Men's and Women's tees are slim fit on a 30/1 Single Ring-Spun Peruvian Cotton with an enzyme wash, silicone treatment and retroactive colors garanteed not to bleed in the wash.

Please be advised that Rhetoric t-shirts are "slim fit" and you may want to round up if you are conflicted on sizing. Please review the size chart, and the question below entitled "How are your Tees sized compared to others".

What the heck is a slim fit 30/1 Single Ring-Spun Cotton Shirt with an enzyme wash and silicone treatment?

That's Sputnick for a regular, 100% cotton processed with quality higher than the industry standard. The enzyme wash removes undesired cotton strands while the silicone treatment provides a superior finish which is noticeably superior to untreated cotton.

 

go up

  How are your Tees Sized Compared to others?

Our shirts are slim-fit, prewashed, and are a perfect accessory for "High Society Jewel Heistes." Here is how to best measure your tee shirt size. Go grab your favorite tee, the one that fits the best. Try it on in front of a mirror and inspect the fit (mainly the chest areas) and confirm. Now lay it flat on your bed or kitchen table and disregard the size specified on the tag. Measure from armpit seam to armpit seam, this will give you your chest size. What did you get, 18 inches, 22? Now review the size chart provided and logically adjust your chest measurement to the closest coordinating size. Please be advised that Rhetoric t-shirts are "slim fit" and you may want to round up if you are conflicted on sizing.

go up

  Will the Shirts Shrink after I Wash Them?

Our tee shirts are all pre-washed and dried, so they come pre-shrunk. Our tees will shrink from 0"-0.5" after you wash them for the first time, and after that they shouldn't shrink at all. Unless, of course, you boil them in the hot cycle and proceed to dry in the microwave. Then we can't guarantee anything...

go up

  Who designs the graphics?

Rhetoric has cultivated relationships with top international artists from many mediums including but not limited to: Graphic design, Paint, Ink & Pencil, and Architecture. We are Loyal to our artists and look after their interests as much as we do our own. We work hard to provide a safe harbor for quality artwork. We are focused on substance-based images, which inspire thought or nostalgia. All interested artists should contact army@rhetorictshirts.com and be prepared to submit digital portfolio.

go up

  What Shipping Methods do you Offer?

Rhetoric exclusively ships via the United States Postal Service in an effort to keep your shipping costs low. As of now we offer USPS Priority and Express shipping. If you'd like to check out pricing and estimated delivery times for our shipping methods, scroll to the next question or check out our full Shipping Policy.

go up

  How Much Will Shipping Cost Me?

Ordering to a country outside the USA? Be sure to note that Rhetoric T-Shirts is not responsible for customs or excise import fees that International countries* may levy upon package arrival. Below is a list of countries we ship to.

 

 United States Shipping Method Cost  

FREE 2-3 day Priority (with $60 Purchase)
USPS 2-3 Day Priority
USPS 1-2 Day Express

$0
$5.50
$18.50

 

 Mexico and Canada Shipping Method Cost  

FREE Priority International (with $120 Purchase)
USPS Priority International

$0
$11

 

 The Rest of the World Shipping Method Cost  

FREE Priority International (with $150 Purchase)
USPS Priority International

$0
$19

*International orders are limited to specified countries.

Rhetoric proudly ships to the following countries:

go up

  Does Rhetoric Offer International Shipping?

Yes we enthusiastically ship to the following countries. Please review our full Shipping Policy. Some countries charge fees for packages delivered from an outside country. Rhetoric T-Shirts is not responsible for customs or excise import fees that International countries may levy upon package arrival.

Be sure to check and see if you will be charged fees for an incoming package from the USA before you order from us!

*International orders are limited to specified countries. Rhetoric proudly ships to the following countries: United States, Canada, Mexico, Argentina, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Bosnia and Herzegovina, Brazil, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Finland, France, French Polynesia, Germany, Greenland, Guatemala, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Kazakhstan, Kuwait, Lithuania, Luxembourg, Malaysia, Monaco, Montenegro, Myanmar, Netherlands, Netherlands Antilles, New Zealand, Norway, Palestine, Panama, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, Saudi Arabia, Serbia, Serbia and Montenegro, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turkey, United Arab Emirates, United Kingdom (Any State, Any Province), Vatican City State, Virgin Islands (USA) United Kingdom.

go up

  Can I Track My Shipment?

Yes, but not very well! The USPS doesn't have the most reliable or advanced tracking system out there.

Once your order has been shipped from our warehouse, you will receive an email stating so with a tracking number from the US Postal Service. Unfortunately the USPS does not provide real-time tracking, so the tracking number you receive will tell you two things:

  • Confirmation of when your order was shipped
  • Confirmation of when your package was marked delivered

What this means to you is: We here, at Rhetoric, cannot tell you where your package is at any given time throughout the delivery process.Be patient! You can expect orders within the US to be delivered within 2-3 business days from the date it was shipped (unless you upgraded to 1-2 Day Express Shipping), and international orders may take from 1-6 weeks to be delivered depending on country and customs.

We cannot guarantee USPS delivery times. View our full Shipping Policy for more.

go up

  Why Did I Have To Pay a Customs Fee When I Picked up my Order?

Some countries charge fees for packages delivered from an outside country. Rhetoric T-Shirts is not responsible for customs or excise import fees that International countries may levy upon package arrival.

Be sure to check and see if you will be charged fees for an incoming package from the USA before you order from us!
View our full Shipping Policy for more.

go up

  If I choose Express US shipping, when will I get my order?

All orders received will take 1-2 business days to process. Once your order is processed, you can expect Express Shipping packages within the US to be delivered within 1-2 business days from the date it was shipped.

However, Rhetoric cannot guarantee USPS delivery times. Please allow yourself ample delivery time to receive your package. Rhetoric can not refund orders or shipping costs if packages are not delivered on time by the USPS. View our full Shipping Policy for more.

go up

  Do You Guarantee Shipping delivery times?

No! Please allow yourself ample delivery time to receive your package. Rhetoric can not refund orders or shipping costs if packages are not delivered on time by the USPS. View our full Shipping Policy for more.

go up

  What's the Best Way to Keep Updated With Deals at Rhetoriclife.com?

There are two places you can find out about our deals. One is through our email list, you can sign up from our home page. We always give our subscribers first crack at any new stuff released.

go up

  I Own a Shop and Would Like to Become a Vendor for Rhetoric T Shirts?

Please call us over the phone and we'll discuss terms and requirements for carrying Rhetoric T Shirts.

go up

  Who Do I Contact for Press, Partnerships, or Other Such Inquiries?

Visit our Contact Page and send us an email. If you're serious about it, you may want to call us to follow up. We get a lot of random inquiries...

go up

  What's your Return Policy Like?
One word…..Comprehensive

We want you to be happy with your order, so Rhetoric will give a full refund or exchange on all non-sale items returned within 30 days of sale. This means if you order the wrong size, or just plain don't like the shirt, send it back with the original invoice and we'll take care of it for you! This way you can be completely confident in your shopping experience with us.

Complete return and exchange instructions are located on our Return Policy page. Go there now for all the details!

go up

  My Order Was Defective or Incorrect. What Do I Do Now?
Sorry, we'll make it right…

Just follow the instructions on our Return Policy page, and be sure to mention which items are missing or defective. We will reimburse you for the cost to ship the items back to us. We will not reimburse for Express shipping, and we cannot refund original shipping costs to you. We want you to get the right product in your hands as fast as possible! Remember, we want you to love our shirts. If you have any questions, just contact us.

go up

  Is www.Rhetoriclife.com a Secure Site?

Yes, as a matter of fact it is. For your protection, Rhetoric does not store your credit card information at any time. We never share any of your information with third parties. You can view a full explanation in our Privacy Policy if you wish, but the short of it is that we offer full SSL protection when information is being passed from you to us during the checkout process. Look for the little lock icon in the bottom-right hand of your browser while you're checking out to see for yourself.

go up

  Where is Your Privacy Policy?

You can view our Privacy Policy here. There is also a link in the footer of every page for it.

go up

  What's your return Policy like?

Our return policy is in one word Comprehensive. We want you to be happy with your order, so Rhetoric will give a full refund or exchange on all non-sale items returned within 30 days of sale. This means if you order the wrong size, or just plain don't like the shirt, send it back with the original invoice and we'll take care of it for you! This way you can be completely confident in your shopping experience with us.

Rhetoric will give a full refund or exchange on all non-sale items returned within 30 days of sale. We are no longer accepting items after 30 days.

Items must be unworn and unwashed, in their original condition. Items that do not meet these standards will be returned to the customer at the expense of the customer.

For returns in the U.S., there will be a $5.00 charge to reship the item to the customer. For returns outside of the U.S., shipping will vary accordingly to the specific location. If rhetoric improperly ships an item, rhetoric will cover all shipping and handling costs.

Sale items are not eligible for return or exchange. On exchanges made for items of lesser value the customer will receive store credit in the amount of the remaining balance. On exchanges made for items of greater value the customer will be charged in the amount of the overage.

Note: The Rhetoric is not responsible for misplaced mail. Please ensure that your package gets to our return address by insuring your return package.

go up

  What Should I Do If I Don't Have The Origional Invoice?

If you do not have the original invoice, please print out your confirmation email or include a piece of paper with the following:

  • Whether you are asking for an exchange or refund, and why.
  • Your order number, if you have one.
  • Your name, phone number, shipping address, and email address. (we typically call you, so make sure the number is accurate)
  • Indicate the Return item's name, size, and color.
  • Indicate the New item's name, size, and color. (You can find up-to-date size, color, and item name information on our website. If the item you are looking for isn't on the website, then we are currently out of stock of that particular item.)

You may contact us to check on the status of your exchange, but we typically call you when the exchange is ready to ship so we can charge return shipping to your credit card over the phone.

Note: The Rhetoric is not responsible for misplaced mail. Please ensure that your package gets to our return address by insuring your return package.

go up

  I Sent in a Return and Haven't Heard Anything Back Yet. How Long does It Take?

Returns and exchanges take 3-5 business days to process once they are received at our warehouse. If you would like to call or email us to see if your package was received yet, you are welcome to do so. Typically we call you when your return package is ready to go out to verify your personal information.

go up

  I Received My Tee Shirt as a Gift. How Do I Make as Exchange?

No problem! Just visit our Return Policy page and follow the return instructions there. We're happy to exchange for the print you really wanted.

go up

   
 

The People

Rhetoric celebrates diversity and the absurd, which serves as an accurate description of its principal founders Lish Cayro and W. Dylan Dawson. Both are students of architecture, distracted by fashion, and dedicated to celebrating life. Our company has an inherent value system, which observes the growing responsibilities towards the environment. The Rhetoric staff does not tolerate waste or exploitation in any aspect of our retail system.

 

 

 
Rhetoric Newsletter
Updates on sales, events, and seanonal happenings over here at rhetoric.
Type in your e-mail address
to receive our newsletter!
E-mail address:   

 

Other ways to join the party

 
Powered By OpenCart
Rhetoric Life © 2017