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Return & Exchange Policy Details
Our return
policy is in one word Comprehensive. We want you to be
happy with your order, so Rhetoric will give a full
refund or exchange on all non-sale items returned within
30 days of sale. This means if you order the wrong size,
or just plain don't like the shirt, send it back with
the original invoice and we'll take care of it for you!
This way you can be completely confident in your
shopping experience with us.
Rhetoric will give a full refund or exchange on all
non-sale items returned within 30 days of sale. We are
no longer accepting items after 30 days.
Items must be unworn and unwashed, in their original
condition. Items that do not meet these standards will
be returned to the customer at the expense of the
customer.
For returns in the U.S., there will be a $5.00 charge to
reship the item to the customer. For returns outside of
the U.S., shipping will vary accordingly to the specific
location. If rhetoric improperly ships an item, rhetoric
will cover all shipping and handling costs.
Sale items are not eligible for return or exchange. On
exchanges made for items of lesser value the customer
will receive store credit in the amount of the remaining
balance. On exchanges made for items of greater value
the customer will be charged in the amount of the
overage.
Note: The Rhetoric is not
responsible for misplaced mail. Please ensure that your
package gets to our return address by insuring your
return package.
Defective or Incorrect Merchandise
Just
follow the return policy instructions at the bottom of
the page, and be sure to mention which items are missing
or defective. We will reimburse you for the cost to ship
the items back to us. We will not reimburse for Express
shipping, and we cannot refund original shipping costs
to you. We want you to get the right product in your
hands as fast as possible! Remember, we want you to love
our shirts. If you have any questions, just contact us.
Return Instructions
Please
package the original merchandise and ship to:
Rhetoric T-Shirts 28764 T Ave. Waukee, IA
If you do
not have the original invoice, please print out your
confirmation email or include a piece of paper with the
following:
-
Whether you are asking for an exchange or refund,
and why.
-
Your
name, phone number, shipping address, and email
address. (we typically call you, so make sure the
number is accurate)
-
Your
order number and date of order.
-
Please
do not include your credit card info. For privacy
purposes, we will call you for this information when
needed.
We will
refund your credit card the value paid for the
merchandise if the Return Policy conditions above have
been met. We do not refund original shipping costs on
returns. You may contact us to confirm, but we typically
give you a call when we apply the chargeback to your CC
to let you know what's up.
Note:
The Rhetoric is not responsible
for misplaced mail. Please ensure that your package gets
to our return address by insuring your return package.
Exchange Instructions
Please
package the original merchandise and ship to:
Rhetoric T-Shirts 28764 T Ave. Waukee, IA
If you do
not have the original invoice, please print out your
confirmation email or include a piece of paper with the
following:
-
Whether you are asking for an exchange or refund,
and why.
-
Your
order number, if you have one.
-
Your
name, phone number, shipping address, and email
address. (we typically call you, so make sure the
number is accurate)
-
Indicate the Return item’s name, size, and color.
-
Indicate the New item’s name, size, and color. (You
can find up-to-date size, color, and item name
information on our website. If the item you are
looking for isn’t on the website, then we are
currently out of stock of that particular item.)
You may
contact us
to check on the status of your exchange, but we
typically call you when the exchange is ready to ship so
we can charge return shipping to your credit card over
the phone.
Note: The
Rhetoric is not responsible for misplaced mail. Please
ensure that your package gets to our return address by
insuring your return package.
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